Privacy Policy

Ainovus Pte. Ltd. ("Ainovus", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights you have — across our website (ainovus.ai), the Ainovus app, our AI video production and training services, and any related communications.

This Policy is issued in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and applies to anyone who visits our website, uses our app, enrols in our training courses, or otherwise interacts with Ainovus.

1. Personal data we collect

We collect personal data that you provide directly to us, and data collected automatically when you use our website, app and services, including:

• Contact & account data — name, email address, phone number, and any details you submit through our contact form, enquiry form, or when creating an Ainovus account.
• Enquiry & communication data — the content of messages, enquiry type, and any information you share when contacting us by form, email, phone or WhatsApp.
• Course & production data — information provided when enrolling in an AICG training course, or when commissioning AICG video production services.
• App usage data — viewing history, preferences, watchlists and in-app interactions on the Ainovus streaming app, used to power recommendations.
• Technical data — IP address, device and browser type, operating system, and general location, collected automatically via cookies and similar technologies when you browse our website or use our app.

2. How we use your data

We use personal data to:

• Respond to enquiries submitted through our contact form or other channels;
• Provide, operate and improve our AICG video production services, training courses, and the Ainovus app;
• Personalise content recommendations on the Ainovus app;
• Process course enrolments and production or partnership requests;
• Send service updates, course materials, or marketing communications where you have consented to receive them;
• Maintain the security, integrity and performance of our website and app; and
• Comply with applicable legal and regulatory obligations.

3. Cookies & similar technologies

Our website and app may use cookies and similar technologies to remember your preferences, understand how our site is used, and improve performance. You can control or disable cookies through your browser settings; note that some features may not function properly if cookies are disabled.

4. How we share your data

We do not sell your personal data. We may share personal data with:

• Service providers who support our operations, such as hosting, analytics, email delivery, and customer communication tools, bound by confidentiality and data protection obligations;
• Business partners, where you have engaged us for a co-production or business enquiry that requires coordination with a named partner;
• Professional advisers, regulators or authorities, where required by law or to protect our legal rights; and
• A successor entity, in the event of a merger, acquisition or restructuring of Ainovus Pte. Ltd.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

6. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or loss. While we work hard to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to the PDPA and other applicable law, you may have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw consent to our collection, use or disclosure of your personal data; and
• Request that we stop sending you marketing communications.

To exercise any of these rights, contact us using the details below.

8. Children's privacy

Our services are not directed at children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

9. International data transfers

As we serve audiences across Singapore, Indonesia, Malaysia, Thailand, the Philippines and Vietnam, personal data may be transferred to, stored, or processed in a country other than the one in which it was collected. Where this occurs, we take steps to ensure the data continues to receive a comparable standard of protection.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last updated" date at the top of this page indicates when this Policy was last revised. Continued use of our website, app or services after changes take effect constitutes acceptance of the revised Policy.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Email: general@ainovus.ai
• Support: tech@ainovus.ai
• Phone: +65 9663 6883
• Office: 138 Cecil Street, #06-01 Cecil Court, Singapore 069538